Management Principles & Policies Chapter 2
Two Perspectives of Management Historical. The historical perspective includes three viewpoints-classical, behavioral, and quantitative.
Three contemporary management perspectives are (1) the systems, (2) the contingency, and (3) the quality-management viewpoints.
Quality-management viewpoint: Three Approaches Two traditional approaches: quality control – the strategy for minimizing errors by managing each stage of production and quality assurance – focuses on the performance of workers, urging employees to strive for zero defects. (TQM) total quality management, a comprehensive approach to continuous quality improvement, training, and customer satisfaction